Airtime is simply phone credit. 90% of the Kenyan populace with cell phones use pre-paid airtime rather than post paid which means they have to load a certain value of airtime into their phones before they can make a call or text. How do we deliver this airtime? We will load the airtime directly on the recipients phone using a code which tells them how much they just received. Is this secure? The service utilizes some advanced security features which include the encryption of SMS transmissions for the transactions and a database encryption mechanism all geared to enhance the security of the transaction. How do I pay for my order? We accept all cards with the Visa, Master Card, American Express or Discover logos on them. You can check out using your pay pal account or directly on our website. What currencies do you accept? We accept orders in multiple currencies such as Euro, Pound, Australian and Canadian dollars and yen, however all orders are processed in US $. Is your website secure? Our website uses a secure server that guarantees privacy and security on all payment transactions.
How do I know my order has gone through? Once your payment goes through we notify you immediately of the payment status and follow up with a confirmation by email. What if i order Airtime from the wrong network? We are able to identify each the network by the prefix on the phone number; The airtime will still get delivered as long as you have the right phone number for your recipient. Can I get a refund? Yes. If we are unable to contact your recipient after several attempts, you are entitled to a full refund minus the service fees. Why do you charge a service fee? We charge a service fee to enable us meet costs of maintaining our service. At $2.49, our fees not only reasonable and competitive but we have the lowest exchange rates compared to the competition. How do I contact you? Click on contact us for a list of phone numbers or email us at info@sambazanow.com |
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